Shipping policy

Thank you for shopping with us! We are committed to delivering your products in a timely and secure manner. Please read our shipping policy for all the details.

Processing Time:

• Orders are typically processed within 10-14 business days (Monday-Friday).
• You will receive an email with tracking information once your order has shipped.

Shipping Rates & Delivery Times:

• Standard Shipping (via Canada Post): Delivery within 5-7 business days for most Canadian locations.
• Expedited Shipping (via Canada Post): Delivery within 2-3 business days for most Canadian locations.
• Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping:

• We offer international shipping to select countries. International shipping rates are calculated at checkout.
• Delivery times for international orders vary by destination and can take 7-21 business days.
• Customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Order Issues & Address Verification:

• Please ensure your shipping address is correct at the time of purchase. We cannot be responsible for delayed or lost packages due to incorrect addresses.
• If there’s an issue with your order, please contact us within 7 days of receiving your tracking information, and we will do our best to assist you.

Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during shipping, please contact us immediately. We will work with Canada Post to resolve the issue.
• We are not responsible for packages once they have been marked as delivered by Canada Post, so we recommend contacting your local post office for further assistance if necessary.

Returns and Exchanges:

• We want you to be happy with your purchase! If you're not satisfied, please review our [Return Policy] for instructions on how to return or exchange your items.

Contact Us: If you have any questions or concerns : projets@philippelabelle.com